Starting Relationship Selling
Description
In this video, Cutting Edge team members explore relationship selling. Carol is skeptical when Marcus asks her to train Tammy, Carlos, Dion and Casey. The trainees learn through role-plays to build their skills; Carol doesn't hesitate to give them harsh feedback. They learn to show interest, ask questions, be responsive to client needs, and not over push product. Casey realizes relationship selling is all about HEART: Help, Expectations, Ask, Remember and Timing. Sam reluctantly agrees that this is an excellent approach for the company.
Runtime
10 min 1 sec
Subjects
Database
Films on Demand
Direct Link
https://www.remote.uwosh.edu/login?url=https://fod.infobase.com/PortalPlaylists.aspx?wID=102638&xtid=111686
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