Dealing with Conflict Case Studies

Description

This useful program features four case studies and looks at conflict resolution scenarios in the workplace, including the Urgent Order (the boss wants Lis to work late but hasn't given her any notice), Trouble in Maintenance (different approaches to conflicts around maintenance), the Receptionist and the Customer (an angry customer wants action, but everyone is out except the receptionist), and the Call Center (Martin manages an aggressive and abusive customer on the phone). The video contains language that may be offensive to viewers.

Runtime

12 min

Subjects

Genre

Date of Publication

[2012], c2009

Database

Films on Demand

Direct Link

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