10 Essential Reception Skills
Description
Every day visitors make judgments about your organization by the quality of the reception they receive. This program teaches you the ten essential skills every receptionist needs to deliver a winning welcome. Topics covered include personal presentation, displaying your name, cleaning and organizing work space, professional greeting, acknowledging multiple visitors, respecting everybody, being a good communicator, establishing a willingness to help, managing a wait period, and avoiding pet hates.
Runtime
14 min
Subjects
- Business communication (311)
- Office practice (56)
- Business etiquette (97)
- Technology (1161)
- Office management (90)
- Communication (1217)
- Receptionists (3)
- Etiquette (19)
Genre
Date of Publication
[2012], c2001
Database
Films on Demand
Direct Link
https://www.remote.uwosh.edu/login?url=https://fod.infobase.com/PortalPlaylists.aspx?wID=102638&xtid=49899
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