Managing Difficult Customers and Complaints
Description
This program examines how to effectively resolve conflict while preserving and reinforcing a positive relationship with the customer. Excellent practical advice is offered to assist sales people and help them work through solutions in logical stages. Subjects covered in this video include acknowledging and empathizing with the customer, effective management of conflict, the do's and don'ts for salespeople who deal with difficult customers, and appropriate language to diffuse customer hostility.
Runtime
13 min
Series
Subjects
Genre
Date of Publication
[2012], c2009
Database
Films on Demand
Direct Link
https://www.remote.uwosh.edu/login?url=https://fod.infobase.com/PortalPlaylists.aspx?wID=102638&xtid=49845
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