Understanding the Nature of Conflict
Description
In a health care setting, intricate ethical, moral, and professional obligations make the workplace particularly prone to conflict. Focusing specifically on aged care, this program examines the typical conflicts that can occur at work and the most productive ways to handle them. First, conflict is defined, and situations in which it is more likely to arise as well as indicators of forthcoming disagreements are outlined. Next, the five general styles of conflict are explained and the skills to manage any type of conflict are summarized. Then, behaviors that elicit resistance, such as blaming others and making threats, and those that elicit cooperation, such as making eye contact and displaying empathy, are reviewed.
Runtime
20 min
Series
Subjects
Genre
Date of Publication
[2012], c2009
Database
Films on Demand
Direct Link
https://www.remote.uwosh.edu/login?url=https://fod.infobase.com/PortalPlaylists.aspx?wID=102638&xtid=41134
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