Every call counts
Description
This video program combines real-world workplace scenarios with up-to-date "how to" narratives to illustrate key concepts and skills for proper telephone techniques. A strong base of communication etiquette is developed through a series of telephone Dos and Don'ts. Students will learn how to deliver the perfect greeting, screen calls, handle irate callers, transfer callers, and use voicemail. By viewing a wide variety of role-playing examples and behavior-modeling opportunities, students and professionals will gain a better understanding of the skills needed to communicate effectively over the phone.
Runtime
34 min
Series
Subjects
- Office practice (56)
- Customer services (86)
- Occupational training (12)
- Office management (90)
- Filing systems (38)
- Typewriting (36)
- Training (22)
Genre
Date of Publication
[2005], c2003
Database
Films on Demand
Direct Link
https://www.remote.uwosh.edu/login?url=https://fod.infobase.com/PortalPlaylists.aspx?wID=102638&xtid=30442
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