Holding the Line

Description

This video considers the issues involved in telephone counseling and shows how to use counseling skills effectively over the telephone. It explains the differences between telephone work and face-to-face counseling, explores the benefits and drawbacks that confront anyone who uses this form of communication, and demonstrates some specific techniques for offering help over the phone.

Runtime

1 hr 14 min 20 sec

Database

Films on Demand

Direct Link

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