Business communication. Listening
Description
Mark is exasperated-he has to redo a sales report because a coworker did not hear the directions-and a customer is furious because someone did not listen to his special shipping instructions. In this dramatization, Mark and his colleagues attend a seminar on listening skills and learn about the steps to good listening, emotional filters and hot buttons, and active/passive and reflective listening.
Runtime
19 min
Series
Subjects
- Business communication (311)
- Interpersonal communication (301)
- Communication in small groups (20)
- Teams in the workplace (150)
- Success in business (145)
- Employees (299)
- Communication (1217)
- Communication in organizations (67)
- Training (22)
Genre
Date of Publication
[2005], c1996
Database
Films on Demand
Direct Link
https://www.remote.uwosh.edu/login?url=https://fod.infobase.com/PortalPlaylists.aspx?wID=102638&xtid=11269
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