Conflict resolution and etiquette
Description
The ability to defuse confrontation and arrive at a solution that is acceptable to everyone involved is a quality that all employers value. This video illustrates how to courteously resolve office conflicts by depersonalizing them, opening the lines of communication, and examining all options in order to come to an agreement. Brainstorming with coworkers is presented as a means of developing consensus.
Runtime
21 min
Series
Subjects
- Office practice (56)
- Organizational behavior (169)
- Employees (299)
- Customer services (86)
- Office management (90)
- Filing systems (38)
- Success in business (145)
- Typewriting (36)
- Training (22)
Genre
Date of Publication
[2005], c2000
Database
Films on Demand
Direct Link
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