May I help you? commendable customer service
Description
This video teaches beginning workers how to provide good customer service through maintaining a good attitude, projecting positive body language, using the correct tone of voice, and developing rapport with the customer. Also explains and demonstrates proven techniques to placate angry customers. Better service leads to customer satisfaction and is good for both the career of the capable employees and future of the company.
Runtime
30 min
Series
Subjects
- Office practice (56)
- Organizational behavior (169)
- Employees (299)
- Customer services (86)
- Office management (90)
- Filing systems (38)
- Success in business (145)
- Typewriting (36)
- Training (22)
Genre
Date of Publication
[2006], c1992
Database
Films on Demand
Direct Link
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