May I help you? commendable customer service

Description

This video teaches beginning workers how to provide good customer service through maintaining a good attitude, projecting positive body language, using the correct tone of voice, and developing rapport with the customer. Also explains and demonstrates proven techniques to placate angry customers. Better service leads to customer satisfaction and is good for both the career of the capable employees and future of the company.

Runtime

30 min

Series

Subjects

Genre

Date of Publication

[2006], c1992

Database

Films on Demand

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