Five years on from the worst ever financial crash, a new landscape has emerged. The rules of the banking system are being re-written, and bankers, politicians and ordinary men and women are asking fundamental questions about how they should operate. Investigating recent revelations which have shattered trust in the banking system, the series asks whether this new damage to our banks' reputations has had an impact perhaps greater than that of the financial crisis itself. Combining rigorous journalism with access to key players, these films ask what our bankers, regulators and policy-makers have learnt since 2008. And, in the process of making the City and Wall Street pay the price for weaknesses in regulation, leadership and ethics, is there a danger of inflicting as much suffering on the wider economy as on the banks? The eye-opening story of how Britain's multi-billion pound financial mis-selling scandal came about. With first-hand accounts from bank bosses, sales staff, politicians and customers, the film charts three decades of extraordinary changes inside our high street banks. They brought us convenient free banking services, easy credit and paid their way at the centre of the nation's economy. But as bankers now candidly admit, along the way they abused the trust of their customers, and sacrificed long-term relationships for quick profits. The fallout from mis-selling has driven some small business owners into financial distress. RBS chairman Sir Philip Hampton, Lloyds Group CEO Antonio Horta Osorio, the archbishop of Canterbury and Gillian Tett dissect the causes of this banking crisis and ask how such a dysfunctional system can be rebuilt for the future.