Customer service basics. Service with a smile
Description
This program follows the employees of a fictional coffee company as they learn from past customer service mistakes. It also outlines the three components of high-quality customer service: listening to the customer, anticipating needs, and admitting mistakes.
Runtime
22 minutes
Subjects
Genre
Database
Alexander Street
Direct Link
Similar Films
Cutting edge communication comedy series. Delivering sensational service
Skill sumo. Pathways
Customer service
Handling customer service stress
Angry Customer
The angry customer. 1
ICT in the Real World. Skills for the Workplace
Switch on. Service
Cutting customer service is JCP's demise. Kramer
Exceptional customer service. Dealing with aggressive behaviour. Module 10
Customer service by telephone
Clerical skills for new employees
Canada's Worst Customer Service
The Leadership Assignment
Managing difficult situations