Cutting edge communication comedy series. Coaching new people
Description
Carlos has been asked to help newcomer Dion settle in, like Alex helped him when he was new. Skills covered include first introducing newcomers to the corporate culture (Marcus does this with two fluffy toys to a bemused Dion and Tatiana) and to welcome questions. The second step is to offer practical help to build skills; Dion tries unsuccessfully to adjudicate an argument between Sam and Michael. They give Dion tips on how not to interrupt a personal discussion between colleagues. Giving time and encouragement is also important; Alex coaches Dion on how to answer the phone properly. Carlos complains to Steve that Dion is often late; Steve advises Carlos to explain to Dion how this disrupts his schedule. Be a mentor; don't flood the person with suggestions but give them different ways to consider a problem. If they make mistakes, what did they learn? This video is divided into chapters: 1. Help them settle in, 2. Offer practical steps to build skills 3. Give time and encouragement 4. Use feedback to fix problems 5. Be a caring mentor.
Runtime
9 min
Series
Subjects
Genre
Date of Publication
2013
Database
Alexander Street
Direct Link
Similar Films
Cutting edge communication comedy series. Diffusing anger
May I help you? commendable customer service
Business communication. Reading
Q&A. Difficult Appraisal Situations
Managing Recruitment Effectively
Recruitment and Selection
Rick Morse Discusses Entrepreneurial Thinking
Performance appraisals. Clip no. 6b
Cutting edge communication comedy series. Brainstorming and solving
Performance appraisals. Clip no. 2
Service, Switch On Series
Cutting edge communication comedy series. Unions and collective bargaining
Cutting edge success at work. Appreciate feedback. 7
Adult learning. Principles. 1
Susan Youngblood Discusses Importance of Getting Feedback From More Than One Person