Hotlines. Focusing on results. Episode 6
Description
It is not enough for call centres staff to have the right manner. They must also focus on results. We all need to know how we are doing and how to improve our performance. Key Learning Points: achieve targets, get it right first time, and be committed to improvement.
Runtime
13 min
Series
Subjects
Genre
Date of Publication
2006
Database
Alexander Street
Direct Link
Similar Films
Forbes. Media users seek convenience
Salesforce for dummies course. Adding contacts in Salesforce
Will Starbucks calorie labels jolt customers?
Dollar changing currency market dynamics. Stannard
Facebook to beat Twitter to $100B valuation. Kerner
Macau high rollers boosted by 4% Chinese increase
Austerity. Italy says no, Greece says yes
Can an outsider get Johnson & Johnson on track?
Mendez. Infinity more a virtual world than game
Female led comedy beats out summer action movies
Cheers! One bourbon, one scotch, one beer
Who is winning the fight for online content?
Bioshock creator to write remake of 'Logan's run'
How 'green bonds' help the environment
Are smartphones the tool to connect the world?