Hotlines. Building relationships. Episode 2
Description
Call centre operators are often the first and most important point of contact with the customer. They need to have a positive approach to customers and learn to build rapport and be willing to help. Key Learning Points: Be enthusiastic. Take personal responsibility. Show interest. Engage with the customer. Use the customer's name.
Runtime
12 min
Series
Subjects
Genre
Date of Publication
2000
Database
Alexander Street
Direct Link
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