Hotlines. Controlling call time. Episode 4
Description
Staff in call centres need to be able to control call time and manage talkative callers politely. Key Learning Points: Be patient. Respond and move on. Ask questions or offer help. Summarise. Interrupt politely - use name. Stick to rules.
Runtime
15 min
Series
Subjects
Genre
Date of Publication
2006
Database
Alexander Street
Direct Link
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