Hotlines. Appreciating human differences. Episode 1
Description
People come from a wide range of backgrounds with a varying range of needs and abilities. It is essential that call centre staff accommodate these differences in a natural and professional way. Key Learning Points: Speak clearly. Avoid jargon and slang. Slow down if necessary. Use repeats and pauses. Personalise service.
Runtime
11 min
Series
Subjects
Genre
Date of Publication
2006
Database
Alexander Street
Direct Link
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