Communicating with customers
Description
On a first job, students suddenly find themselves 'on the other side of the counter' dealing with customers who range from polite to puzzled, from indecisive to just plain ornery. Communicating With Customers teaches how to deal with people-as-customers. Viewers learn how to defuse the anger of customer, the importance of attitude and appearance, how to deal with customers on the telephone and how to serve 'lemon aid.'
Runtime
15 min
Series
Subjects
Genre
Date of Publication
2004
Database
Alexander Street
Direct Link
https://www.remote.uwosh.edu/login?url=http://www.aspresolver.com/aspresolver.asp?BUSV;2313632
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