News
New IT Service Portal
Our new IT Service Portal is outfitted with a self-service environment which will allow you to input tickets automatically to our service teams, check progress on tickets, provide us with updates, and let you share tickets with your coworkers and others. When you...
A new look to Duo Multifactor!
Starting the week of October 11th, you will see a new look for the Duo Mobile app. Action required: No action is required on your part. This email is to notify you of the upcoming change to the Duo Mobile user interface (UI) and let you know what to expect. What is...
Changes to IT Services for the Fall 2020 Semester
Our IT staff has had a very busy summer getting ready for the start of the fall semester! Now that it is here, we would like to remind you of some of the services we offer and inform you about some of the changes we have made to serve the campus. For general IT...
VPN Access for Employees
IT has been working diligently to enable remote work. As part of this we have been preparing temporary VPN access for all employees. Currently this does not include student employees. Using our VPN allows a connection to our campus network to be created if the...
Use of Cisco Jabber Services for UWO campus employees assigned VoIP phones
Campus Community: As offices prepare to shift some of their operations be run from the homes of staff-members, the following information will be of use: · NOTE: Use of the Self Service Portal is restricted to on campus use only. · Voicemail on UWO VoIP phones can be...
Requesting VPN Access
Requesting VPN access With more users working remotely, the IT Help Desk is receiving a large number of requests for VPN access. Our VPN infrastructure is unable to support a large number of concurrent users and we need to ensure users who require the VPN to access...
Use of Campus Computers at Home
Please click on the following link for the process that allows employees to take assigned computer equipment home or checkout equipment. Use of Campus Computers at Home
Temporary changes to IT services – March 12, 2020
IT is implementing changes to ensure we are able to continue to support our students and staff as part of our Coronavirus response. Effective Immediately: The Help Desk in Dempsey Hall will not be open for walk-ins but will continue to respond to email and phone...
Self-Service Password Reset (SSPR)
On Monday August 19, 2019 at 4:30 we will open the Self-Service Password Reset (SSPR) enrollment for all users. When you log into Office 365 after 4:30 pm on August 19, 2019 you will be prompted to complete the registration for SSPR. Please take a moment to review...
Be Alert for Phishing Email!
Be aware there is a new phishing email being sent to UWO students and employees that asks users to “Confirm Email Termination!” This is a scam email that is attempting to collect usernames and passwords. If you receive this message, do not click on any links and...