Computer Configuration Standards

These standards include:

Minimum Hardware

i5 processor (Windows) or M1 processor (Mac)
16GB of memory (RAM)
256GB solid state drive
Ethernet port or purchase of adapter to allow connectivity with wired campus network

Warranty

Other

Laptops are recommended when the computer will be used 1:1 (single user)
Campus IT will only support the native Operating System on a computer
Campus IT provides no support for dual-boot machines
Campus IT provides limited support for Desktop Virtualization Software
Licensing costs will apply for using non-native Operating Systems and Desktop Virtualization software

Fully supported computer hardware

Windows Hardware

Supported for 2 years after warranty end.
Must be imageable through normal Campus IT procedures.
Must be able to run a supported Windows 10 semi-annual channel using vendor provided drivers matching the OS.
Some applications will be unavailable on older devices due to limited support from the software developers or underlying hardware.
IT recommends the purchase of a solid state drive (SSD) for any machine that does not currently have one.
IT will make best effort to repair supported hardware depending on part availability from the vendor

Mac Hardware

Linux

Campus IT provides support for Linux in the Linux Lab and in the Halsey Teaching Lab
IT will assist with installing a Linux operating system on a virtual machine (VM)
- A license for VMware Workstation (PC) or VMware Fusion (Mac) is required to run a VM

iOS and Android OS devices can be configured to access UW Oshkosh email and WiFi.
iOS devices will be enrolled in to UW Oshkosh’s mobile device management (Jamf) and can be managed with custom configurations upon request.
Tech support beyond general troubleshooting and email connection must come from the vendor.
Devices running Chrome OS are considered mobile devices.
- Campus IT provides the same level of support for Chromebooks and Chrome OS as iOS and Android OS device.

Minimum screen size of 20 inches
Must be LED
Dell monitors come with a three (3) year warranty
- Campus IT will work with the vendor on the user’s behalf
Monitors cannot be repaired outside of warranty and must be replaced

All new printers and copiers must be placed on a Managed Print Services contract
Existing printers, if possible, will be enrolled in a Managed Print Services contract
- If the printer cannot be enrolled due to defect, the department will be responsible for repairs prior to device enrollment
- If the printer cannot be enrolled due to age, it will no longer be supported and must be replaced or removed from service
Local printers (devices that are only connected to one computer) will not be supported
- Exceptions for specialized printers will be reviewed by the CIO under special circumstances. Example: color printer in specialized Art Department Lab.
Recommendations for new printers
Document showing New and Existing printers and their cost

For our currently available/recommended hardware configurations please visit our purchase request forms

(920) 424-3020

helpdesk@uwosh.edu

Dempsey 207

KnowledgeBase