Getting Started for Faculty and Staff

On your start day:


Step 1: Log into your NetID Account

You NetID account is your lifeline to most UW Oshkosh services. NetID encompasses computer login, Canvas login, Titan WiFi, My UW System (Payroll), and more. Please read over the Acceptable Use of Information Technology Resources policy so you are familiar with our policies.

NetID Login Information is often useful for new users.


Step 2: Familiarize yourself with multi-factor authentication

All users are required to set up multi-factor authentication: Duo – MFA Enrollment. Feel free to peruse our KnowledgeBase in general for common tech related issues. A majority of users use the Duo mobile app, but if you need a fob please contact the Help Desk.


Step 3: Get to know Office 365

Office 365 / Outlook is UW Oshkosh’s email and calendaring system. It also offers secure online file storage with OneDrive, including online Word, Excel, and Powerpoint. To access all these features and more, click on and sign in with your NetID username and password. For help setting up these services on your mobile device, check out our KnowledgeBase articles for iOS and Android phones.


Step 4: Take a look at Titan Admin and TitanWeb

Some jobs on campus require access to Titan Admin, the administrative portion of TitanWeb. Your supervisor will know if you need access and will submit the form necessary to provide you access. The Registrar’s Office has information about Getting Access to Titan Admin as well as TitanWeb Help for Instructors and Advisers.


Step 5: Peruse the My UW System Site

Employee earning statements, absence/leave balances, tax documents and other human resources related documents are available online through the My UW System site. There is also a site with essential forms for new employees, benefit resources, and information about My UW System – New Employees.


After your first day:


Step 1: Connect to the WiFi

Your office computer will likely be set up with an ethernet Internet connection, however we know that laptops and mobile devices are commonplace and you’ll likely want your devices to connect to the Titan WiFi.

Here are all the Titan WiFi articles on our KnowledgeBase. If you still have issues, please contact our Help Desk at (920) 424-3020 or


Step 2: Get some additional software

Campus computers come with our most commonly used software as standard, however we understand that some jobs require more specialized software. Whether a Mac OS or Windows OS computer, you have a program installed called Software Center which you can use to install additional software. If the software you need isn’t listed, you will need to work with your department to purchase a license, following the University and State procurement laws.


Step 3: Review available resources

Now that you’re up and running, take a look at all the IT resources available to you.


Step 4: Know where to get help

If you should, unfortunately, encounter technology problems do not hesitate to contact our Help Desk or visit one of our Technology Centers, conveniently located throughout campus to make sure tech support is never far away.

Our Help Desk can be contacted at (920) 424-3020 or During the fall and spring semesters the Help Desk provides phone and email service until 10:00pm Monday through Thursday.

Get Help

IT Service Portal

(920) 424-3020

Polk 005