Our new IT Service Portal is outfitted with a self-service environment which will allow you to input tickets automatically to our service teams, check progress on tickets, provide us with updates, and let you share tickets with your coworkers and others. When you...
Starting the week of October 11th, you will see a new look for the Duo Mobile app. Action required: No action is required on your part. This email is to notify you of the upcoming change to the Duo Mobile user interface (UI) and let you know what to expect. What is...
Our IT staff has had a very busy summer getting ready for the start of the fall semester! Now that it is here, we would like to remind you of some of the services we offer and inform you about some of the changes we have made to serve the campus. For general IT...
IT has been working diligently to enable remote work. As part of this we have been preparing temporary VPN access for all employees. Currently this does not include student employees. Using our VPN allows a connection to our campus network to be created if the...
Campus Community: As offices prepare to shift some of their operations be run from the homes of staff-members, the following information will be of use: · NOTE: Use of the Self Service Portal is restricted to on campus use only. · Voicemail on UWO VoIP phones can be...
Requesting VPN access With more users working remotely, the IT Help Desk is receiving a large number of requests for VPN access. Our VPN infrastructure is unable to support a large number of concurrent users and we need to ensure users who require the VPN to access...
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