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Citation-Related Training Topics

The Wisconsin Department of Health Services, Division of Quality Assurance (DQA) is responsible for protecting and promoting the health, safety, and welfare of residents living and receiving care in the health and residential care facilities regulated by the Division. DQA’s oversight includes unannounced monitoring and compliance surveys for certain facility types. As part of the survey process, a regulated provider may receive a Statement of Deficiency (SOD) for a variety of citations and may require staff training as part of the Plan of Correction (POC).

The Caregiver Project provides a variety of classroom-style (topical) trainings, video-based (experiential) trainings and on-demand courses that can assist you in addressing your staff training needs related to citations in the following areas:

Regulation / Citation / Area of Concern	Training Appropriate for All Staff (unless otherwise indicated) can be accessed on the Resources page
Care and Services	Compassionate Care and Communication Techniques Compassion Fatigue in Caregiving Managing Crisis Situations in Dementia Care Person Centered Approaches to Dementia Behaviors
Care Plan Review of ISP Service Plan	Managing Crisis Situations in Dementia Care Person-Centered Approaches to Dementia Behaviors
Emergency Planning Evacuation Drills Fire Safety	Fire Safety and Emergency Procedures
Communicable Disease Infection Control Standard Precautions	Infection Prevention and Control
Medication Administration	Addressing Substance Use Disorder and Medication Diversion Honoring Resident and Client Rights
Misconduct (Abuse, Neglect, Misappropriation) · Preventing · Investigating · Reporting	Caregivers are Key to Preventing Misconduct Compassion Fatigue in Caregiving Honoring Resident and Client Rights Professional Boundaries for Caregivers Video Based Misconduct Prevention Series Increasing Safety by Preventing Violence For managers, supervisors, HR professionals: 5 Steps to Caregiver Background Checks Investigating & Reporting Allegations of Misconduct
Resident, Patient, Tenant Rights Resident Behavior	Honoring Resident and Client Rights Caregivers are Key to Preventing Misconduct Compassion Fatigue in Caregiving Compassionate Care and Communication Techniques Dementia and Alzheimer’s Disease: The Basics Managing Crisis Situations in Dementia Care Professional Boundaries for Caregivers Person-Centered Approaches to Dementia Behaviors
Staff Training	Any of the TtT materials found at https://www.uwosh.edu/ccdet/caregiver-resources/ can be used to address additional staff training needs.

Regulation / Citation / Area of Concern

Training Appropriate for All Staff (unless otherwise indicated) can be accessed on the Resources page

Care and Services

Compassionate Care and Communication Techniques

Compassion Fatigue in Caregiving

Managing Crisis Situations in Dementia Care

Person Centered Approaches to Dementia Behaviors

Care Plan

Review of ISP

Service Plan

Managing Crisis Situations in Dementia Care

Person-Centered Approaches to Dementia Behaviors

Emergency Planning

Evacuation Drills

Fire Safety

Fire Safety and Emergency Procedures

Communicable Disease

Infection Control

Standard Precautions

Infection Prevention and Control

Medication Administration

Addressing Substance Use Disorder and Medication Diversion

Honoring Resident and Client Rights

Misconduct (Abuse, Neglect, Misappropriation)

· Preventing

· Investigating

· Reporting

Caregivers are Key to Preventing Misconduct

Compassion Fatigue in Caregiving

Honoring Resident and Client Rights

Professional Boundaries for Caregivers

Video Based Misconduct Prevention Series

Increasing Safety by Preventing Violence

For managers, supervisors, HR professionals:

5 Steps to Caregiver Background Checks

Investigating & Reporting Allegations of Misconduct

Resident, Patient, Tenant Rights

Resident Behavior

Honoring Resident and Client Rights

Caregivers are Key to Preventing Misconduct

Compassion Fatigue in Caregiving

Compassionate Care and Communication Techniques

Dementia and Alzheimer’s Disease: The Basics

Managing Crisis Situations in Dementia Care

Professional Boundaries for Caregivers

Person-Centered Approaches to Dementia Behaviors

Staff Training

Any of the TtT materials found at https://www.uwosh.edu/ccdet/caregiver-resources/ can be used to address additional staff training needs.

If you have questions about any of these materials or have other training needs, please contact us at ccdet@uwosh.edu. We look forward to working with you to train your staff!