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Caregiver Training Materials
Ready-to-Use Caregiver Training
Whether you’re onboarding new staff, providing continuing education, or leading an in-service, our ready-to-use caregiver training materials make it easy to deliver engaging, evidence-based education.
Each training package includes a facilitator guide, participant guide, PowerPoint presentation, and additional resources when available.
Select a training category below to explore available courses and access materials.
Click here to check for upcoming CCDET Train the Trainer Workshops
KEYS TO PROFESSIONAL CAREGIVING
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Build a strong foundation in communication, professionalism, safety, and person-centered care. These twelve (12) courses help caregivers develop and refresh the knowledge and skills needed to provide safe, compassionate, high-quality care. |
12 Available Courses:
- 5 Steps to Professional Success: Dos and Don’ts in the Workplace
- Assertiveness Training: Let Your Voice Be Heard
- Caregivers are KEY to Preventing Misconduct: Knowledge, Empathy & Your Awareness are KEY
- Dementia & Other Related Disorders: The Basics
- Fear of Retaliation: From a Client, Family Member, and Caregiver Perspective
- Fire Safety and Emergency Procedures: Including Mandatory Evacuation Drills
- Honoring Resident & Client Rights: Effective Techniques for All Individuals Served by DQA-Regulated Providers
- Infection Prevention and Control: Hand Hygiene and Other Preventative Measures
- Medication Administration and Errors: Ensuring Quality Care
- Mental Health & Wellness in the Workplace: Action Steps for Employers & Employees
- Professional Boundaries for Caregivers: Maintain a Positive and Helpful Relationship with Clients
- T.E.A.M. Talk: Communicating with Style
Navigate Here to Access Training Materials
Access Training Materials
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Intended Audience: All Staff Goals: Build communication skills, gain or refresh knowledge, and foster teamwork. |
| 5 Steps to Professional Success: Dos and don’ts in the workplace A guide to professionalism in the workplace for caregivers. Facilitator Guide Participant Guide PPT Assertiveness Training: Let Your Voice Be Heard: Improve your communication skills for better outcomes Caregivers learn to communicate in an assertive way, rather than passive or aggressive. Facilitator Guide Participant Guide PPT Passive Clip Aggressive Clip Assertive Clip (.wmv files, use Windows Media Player) Passive Clip Aggressive Clip Assertive Clip (.mp4 files, use Quick Time Player)If the videos are not playable using the .wmv files or you use a Mac computer, please use the .mp4 files. These files require Quick Time (which can be installed on Macs or PCs). A free download is available from Apple at http://www.apple.com/quicktime/download/ Caregivers are Key to Preventing Misconduct: Knowledge, Empathy & Your Awareness are KEY Dementia and Alzheimer’s Disease: The Basics: An overview of symptoms and science Fear of Retaliation: From a client, family member and caregiver perspective
Fire Safety and Emergency Procedures: Including mandatory evacuation drills Honoring Resident & Client Rights: Effective techniques for all individuals served by DQA regulated providers Infection Prevention and Control: Hand hygiene and other preventative measures
Medication Administration and Errors: Ensuring Quality Care
This course is designed to enhance understanding of medication administration and to highlight best practices for preventing and reporting medication errors.
Mental Health & Wellness in the Workplace: Action Steps for Employers & Employees
This course is designed to assist both employers and employees to thrive in a workplace that supports mental health and wellness.
Facilitator Guide Participant Guide PPT Professional Boundaries for Caregivers Maintain a positive and helpful relationship with clients T.E.A.M. Talk: Communicating with Style: Team-building exercises strengthen staff collaboration Caregivers identify their preferred communication style and improve communication with others. |
RESPONDING TO CHALLENGING SITUATIONS
Build awareness, strengthen practical skills, and help caregivers respond effectively to stressful or challenging situations.
These six (6) courses provide practical strategies for recognizing risks, preventing crises, and responding with confidence and compassion.
6 Available Courses:
- Addressing Substance Use Disorder and Medication Diversion: Know the Signs and Symptoms
- Compassion Fatigue in Caregiving: Take Care of Yourself to Take Care of Others
- Compassionate Care and Communication Techniques: Balance the Give and Take of Caregiving
- Managing Crisis Situations in Dementia Care: Pause, Assess, Respond
- Person-Centered Approaches to Dementia Behaviors: Including De-escalation Techniques
- Stress Reduction and Relaxation Techniques: Identify Stressors and Practice Calming Techniques
Access Training Materials
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Intended Audience: All Staff Goals: Increase awareness, learn de-escalation techniques and reduce stress. |
| Addressing Substance Use Disorder and Medication Diversion: Know the signs and symptoms Increase awareness of substance use disorder and learn best practices for preventing medication diversion. Facilitator Guide Participant Guide PPT Handout Compassionate Care and Communication Techniques: Balance the give and take of caregiving Increase feelings of emotional safety among people living with dementia and learn to apply communication techniques for more successful interactions. Facilitator Guide Participant Guide PPT Compassion Fatigue in Caregiving: Take care of yourself to take care of others Recognize the symptoms of compassion fatigue and develop strategies for reducing stress. Facilitator Guide Participant Guide PPT Managing Crisis Situations in Dementia Care: Pause, Assess, Respond Learn to identify behaviors that may lead to crisis situations and create responses based on needs of the resident. Facilitator Guide Participant Guide PPT Person-Centered Approaches to Dementia Behaviors: Including de-escalation techniques (formerly Responding to Challenging Situations) Recognize common challenging behaviors and learn techniques to provide person-centered responses to meet the unique needs of people living with dementia. Facilitator Guide Participant Guide PPT Handout Stress Reduction and Relaxation Techniques: Identify stressors and practice calming techniques We all respond more appropriately in stressful situations when we learn how to relax! Facilitator Guide Participant Guide PPT |
SUPPORTING THE PROFESSIONAL CAREGIVER
Strengthen leadership, coaching, and communication skills to support caregiver success. These trainings help supervisors and managers mentor staff, encourage teamwork, and improve performance.
3 Available Courses:
- Coaching Professional Boundaries for Caregivers: Help Caregivers Maintain Positive Client Relationships
- Coaching T.E.A.M. Talk: Communicating with Style: Encourage Cooperation & Teamwork
- Providing Effective Feedback: Mentoring for Improved Performance
Access Training Materials
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Intended Audience: Supervisors and Managers Goals: Improve communication, encourage teamwork and mentor performance. |
| Coaching Professional Boundaries for Caregivers: Help caregivers maintain positive client relationships Supervisors learn skills to help caregivers stay “in bounds.” Facilitator Guide Participant Guide PPT Coaching T.E.A.M. Talk: Communicating with Style: Encourage cooperation & teamwork Supervisors learn to coach improved communication among co-workers, other managers, residents and their family members. Facilitator Guide Participant Guide PPT TEAM Talk Cards 1 TEAM Talk Cards 2 Providing Effective Feedback: Mentoring for improved performance Learn to mentor staff and improve performance by providing feedback that clearly communicates goals and responsibilities while supporting each caregiver. Facilitator Guide Participant Guide PPT Passive Clip Aggressive Clip Assertive Clip (.wmv files, use Windows Media Player) |
PREVENTING MISCONDUCT VIDEO SCENARIOS
Use realistic caregiver scenarios to promote discussion, strengthen critical thinking, and reinforce practices that help prevent abuse, neglect, and caregiver misconduct. Each scenario includes everything needed to facilitate an engaging training session and can be used for new employee orientation, ongoing education, or as a follow-up to a specific incident.
6 Available Video Scenarios
- Barbara Blue – Preventing Abuse
- Bo Butterfield – Preventing Misappropriation of Property
- Edgar Evergreen – Preventing Neglect
- Pamela Pinkston – Preventing Abuse
- Paula Plummer – Preventing Neglect
- Rosa Rosario – Preventing Abuse
Access Video Scenarios
This video series includes six scenarios of abuse, neglect or misappropriation of property. Each scenario has its own Training Guide, which provides all the materials you need to get started. This training may be used for new employees, to fulfill on-going training needs, or to address a specific incident. In addition, the training can be used to train one caregiver, a group of caregivers, as a stand-alone training, or as one piece of a larger training.
Individual trainings take approximately 45 minutes to complete, including a 10-minute follow-up session with the supervisor. Group trainings take approximately 60 minutes to complete. The Training Guides provide step by step instructions and copies of all the handouts you will need for each scenario.
Paula Plummer
Paula Plummer Video Training Guide
Pamela Pinkston
Pamela Pinkston Video Training Guide
Bo Butterfield
Bo Butterfield Video Training Guide
Barbara Blue
Barbara Blue Video Training Guide
Rosa Rosario
Rosa Rosario Video Training Guide
Edgar Evergreen
Edgar Evergreen Video Training Guide