Both classroom-style (topical) trainings and video-based (experiential) trainings are appropriate for audiences regulated by the Division of Quality Assurance. CCDET offers train-the-trainer workshops throughout the year to introduce providers to the material and offer training tips and resources.

Click here to check for upcoming CCDET Train the Trainer Workshops


The classroom style training materials in the 3 categories below offer useful skills to both caregivers and managers. Each training includes a Facilitator Guide with trainer instructions, a student Participant Guide, and a PowerPoint presentation which can be completed with 45 minutes to 2 hours. Click the + next to each category to view the intended audience, training goals, and to access the materials.


Intended Audience: All Staff

Goals: Build communication skills, gain or refresh knowledge, and foster teamwork.

5 Steps to Professional Success: Dos and don’ts in the workplace
A guide to professionalism in the workplace for caregivers.
Facilitator Guide  Participant Guide  PPT

Assertiveness Training:  Let Your Voice Be Heard: Improve your communication skills for better outcomes Caregivers learn to communicate in an assertive way, rather than passive or aggressive.
Facilitator Guide  Participant Guide  PPT
Passive Clip  Aggressive Clip  Assertive Clip  (.wmv files, use Windows Media Player)
Passive Clip  Aggressive Clip  Assertive Clip  (.mp4 files, use Quick Time Player)If the videos are not playable using the .wmv files or you use a Mac computer, please use the .mp4 files. These files require Quick Time (which can be installed on Macs or PCs). A free download is available from Apple at

Caregivers are Key to Preventing Misconduct: Knowledge, Empathy & Your Awareness are KEY
Recognize how knowledge, empathy, and awareness are key to preventing misconduct by recognizing the red flags and protecting clients from harm.  
Facilitator Guide  Participant Guide  PPT  Handout

Dementia and Alzheimer’s Disease: The Basics: An overview of symptoms and science
Learn the basics about dementia and Alzheimer’s disease and how to apply this knowledge to residents’ care.
Facilitator Guide  Participant Guide  PPT

Fear of Retaliation: From a client, family member and caregiver perspective
Fear of retaliation is a reality for people who must rely on others to meet their needs.
Facilitator Guide  Participant Guide   PPT
Video Scripts
– Richard
– Cathleen
– Barbara
Richard  Cathleen  Barbara  (.wmv files, use Windows Media Player)
Richard  Cathleen  Barbara  (.mp4 files, use Quick Time Player)

Fire Safety and Emergency Procedures: Including mandatory evacuation drills
This one-hour module reviews fire extinguisher use and emergency procedures.  It is an appropriate continuing education topic for most DQA-regulated providers.
Facilitator Guide  Participant Guide  PPT

Honoring Resident & Client Rights: Effective techniques for all individuals served by DQA regulated providers
This one-hour continuing education module applies to resident rights across a wide variety of providers.
Facilitator Guide  Participant Guide  PPT  Handout

Infection Prevention and Control: Hand hygiene and other preventative measures
This one-hour module focuses on hand hygiene and is a required or suggested continuing education topic for most DQA-regulated facilities.
Facilitator Guide  Participant Guide  PPT
Mental Health & Wellness in the Workplace: Action Steps for Employers & Employees
This course is designed to assist both employers and employees to thrive in a workplace that supports mental health and wellness.

Facilitator Guide  Participant Guide PPT

Professional Boundaries for Caregivers Maintain a positive and helpful relationship with clients
Observing professional boundaries ensure that caregivers stay in the zone of helpfulness, neither over- or under-involved with those in their care.
Facilitator Guide  Participant Guide  PPT

T.E.A.M. Talk:  Communicating with Style: Team-building exercises strengthen staff collaboration

Caregivers identify their preferred communication style and improve communication with others.
Facilitator Guide Participant Guide PPT
Team Talk Cards 1  Team Talk Cards 2


Intended Audience: All Staff

Goals: Increase awareness, learn de-escalation techniques and reduce stress.

Addressing Substance Use Disorder and Medication Diversion: Know the signs and symptoms
Increase awareness of substance use disorder and learn best practices for preventing medication diversion.  
Facilitator Guide   Participant Guide  PPT  Handout

Compassionate Care and Communication Techniques: Balance the give and take of caregiving
Increase feelings of emotional safety among people living with dementia and learn to apply communication techniques for more successful interactions.
Facilitator Guide  Participant Guide  PPT

Compassion Fatigue in Caregiving: Take care of yourself to take care of others
Recognize the symptoms of compassion fatigue and develop strategies for reducing stress.
Facilitator Guide Participant Guide PPT

Managing Crisis Situations in Dementia Care: Pause, Assess, Respond
Learn to identify behaviors that may lead to crisis situations and create responses based on needs of the resident.
Facilitator Guide  Participant Guide  PPT

Person-Centered Approaches to Dementia Behaviors: Including de-escalation techniques (formerly Responding to Challenging Situations)
Recognize common challenging behaviors and learn techniques to provide person-centered responses to meet the unique needs of people living with dementia.
Facilitator Guide  Participant Guide  PPT  Handout

Stress Reduction and Relaxation Techniques: Identify stressors and practice calming techniques
We all respond more appropriately in stressful situations when we learn how to relax!
Facilitator Guide  Participant Guide  PPT


Intended Audience: Supervisors and Managers

Goals: Improve communication, encourage teamwork and mentor performance.

Coaching Professional Boundaries for Caregivers: Help caregivers maintain positive client relationships
Supervisors learn skills to help caregivers stay “in bounds.”
Facilitator Guide  Participant Guide  PPT

Coaching T.E.A.M. Talk:  Communicating with Style: Encourage cooperation & teamwork
Supervisors learn to coach improved communication among co-workers, other managers, residents and their family members.
Facilitator Guide  Participant Guide  PPT
TEAM Talk Cards 1  TEAM Talk Cards 2

Providing Effective Feedback: Mentoring for improved performance
Learn to mentor staff and improve performance by providing feedback that clearly communicates goals and responsibilities while supporting each caregiver.
Facilitator Guide  Participant Guide  PPT
Passive Clip  Aggressive Clip  Assertive Clip (.wmv files, use Windows Media Player)


The video-based training materials include a Training Guide with trainer instructions for the use of the videos, as well as student handouts; each video can be completed in 45 to 60 minutes. Click the + below to view the misconduct prevention video series. 

Video Based Prevention Series

This video series includes six scenarios of abuse, neglect or misappropriation of property.  Each scenario has its own Training Guide, which provides all the materials you need to get started. This training may be used for new employees, to fulfill on-going training needs, or to address a specific incident. In addition, the training can be used to train one caregiver, a group of caregivers, as a stand-alone training, or as one piece of a larger training.

Individual trainings take approximately 45 minutes to complete, including a 10-minute follow-up session with the supervisor. Group trainings take approximately 60 minutes to complete. The Training Guides provide step by step instructions and copies of all the handouts you will need for each scenario.

Paula Plummer
Paula Plummer Video Training Guide


Pamela Pinkston
Pamela Pinkston Video Training Guide


Bo Butterfield
Bo Butterfield Video Training Guide


Barbara Blue
Barbara Blue Video Training Guide


Rosa Rosario
Rosa Rosario Video Training Guide


Edgar Evergreen
Edgar Evergreen Video Training Guide

NOTE: Permission is granted to reproduce these training materials with proper attribution for internal use within healthcare organizations or government agencies at no cost to the training participants. Other reproduction is prohibited without written permission from UW Oshkosh CCDET. All rights are reserved. For information on reproducing these materials, please contact UW Oshkosh CCDET at