Center for Community Development, Engagement and Training (CCDET)

Intended Audience: Individuals responsible for conducting background checks on employees and contractors in DQA-regulated settings.  

This 3-hour workshop provides a step-by-step guide to completing a comprehensive Caregiver Background Check. Participants will learn how to: 

1. Determine Covered Providers 
2. Identify Covered Individuals 
3. Complete a Caregiver Background Check 
4. Evaluate Background Check Responses 
5. Take Appropriate Action 

The session will also include answers to frequently asked questions from DQA, along with practical tips to support an effective background check process. 

Fee: $75 per person 

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Intended Audience: Individuals responsible for investigating and reporting allegations of misconduct in state-licensed/certified DQA-regulated facilities. 

This 4-hour workshop will help participants understand the key components of conducting internal investigations into allegations of abuse, neglect, and misappropriation. Participants will develop an investigation protocol while learning about: 

1. Conducting investigations 
2. Interviewing techniques 
3. Definitions of caregiver misconduct 
4. Reporting requirements for state-licensed/certified providers, including assisted living, home care, and mental health & substance use treatment providers 

(Note: For federally certified SNFs, ICFs/IID, and swing bed hospitals, please see the “Investigating and Reporting for Federal Providers” workshop.) 

Fee: $100 per person 

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Intended Audience: Individuals responsible for investigating and reporting allegations of mistreatment in federally certified skilled nursing facilities (SNFs), intermediate care facilities for individuals with intellectual disabilities (ICFs/IID), and swing bed hospitals. 

This 4-hour workshop will help participants understand the key components of conducting internal investigations into allegations of misconduct and mistreatment—including resident-to-resident altercations. The session will focus on: 

1. Prevention strategies 
2. Federal definitions of misconduct and mistreatment 
3. Conducting investigations, including interviewing techniques 
4. Reporting requirements for federally certified providers (SNFs, ICFs/IID, swing bed hospitals) 
5. Common compliance concerns 

Fee: $100 per person 

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Intended Audience: Individuals responsible for ensuring regulatory compliance in newly licensed/certified and established assisted living and homecare providers. 

This 4-hour workshop outlines essential onboarding steps for newly licensed or certified entities seeking to meet regulatory requirements. Established providers will also benefit from a review of ongoing compliance expectations. Topics include: 

1. Chapter 50 requirements 
2. Provider-specific administrative requirement quick reference charts for ADC, AFH, CBRF, HHA, Hospice, PCA, and RCAC providers 
3. Survey guides 
4. Common compliance concerns 

Fee: $100 per person 

Intended Audience: Individuals new to the role of ensuring staff training meets regulatory compliance in assisted living, nursing home, home health, and personal care settings. 

This 3-hour workshop will help you ensure your staff training programs meet the education requirements for AFHs, CBRFs, RCACs, NHs, HHAs, and PCAs. Learn practical tips, explore useful resources, and take away Quick Reference Charts tailored to each provider type. 

Fee: $75 per person 

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Intended Audience: Individuals responsible for promoting job satisfaction and retention among caregiving staff. 

The goal of this 4-hour workshop is to equip you with tools to train both new and experienced caregivers in essential life skills. These skills help caregivers adapt more effectively to the everyday challenges of their work and personal lives—leading to reduced stress, greater job satisfaction, and increased professional success. 

Fee: $125 per person 

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