Ricky Johnson, academic computing, has been named the recipient of the STAR Award for December 2010. Al Hartman, professor for the College of Business, and Brenda Garza, business specialist for the College of Nursing, nominated him. Portions of the nomination letter follow:
“I had several problems with my Blackberry because I had accidentally deleted my email function and my calendar would not sync. I contacted the help desk, and Ricky contacted me almost right away to set up an appointment to solve my problem.
“He told me what he was doing and quickly fixed the problem. He followed up and kept in touch over the next several weeks. He assisted me again and had to reinstall everything on the Blackberry. I also mentioned that I had gotten a new computer but had not migrated all the files. He immediately volunteered. He did all of this with a great positive attitude and explained what he was doing in a way that a nontechnical person could understand. He is a true professional,” wrote Hartman.
“Great customer service; patience; responsiveness; follow through – Ricky’s after hours assistance was beyond the call of duty. He did it with his usual friendly manner and super customer service.
“I had been working on a printer/scanner issue for about 5 hours the day before I ran into Ricky. I was getting nowhere and was considering the rumor that laptops really can fly. Instead I put the laptop off to the side and put in a work ticket. The next afternoon Ricky was over helping a faculty member with a bad power cord. He had stopped to ask me about the cord, and I mentioned to him about my printer issue. I had issued the work ticket the day before, and he readily asked if he could take a look. Instead of a quick fix, this printer/scanner problem took over 2 hours. Ricky stayed at it even after the normal 4:30 pm closing time.
“While good customer service and helping staff with technology issues are probably part of Ricky’s position description, I am sure it says nothing about having to stay after hours for non-emergency technology issues while sharing his knowledge to increase mine. Ricky could have left at 4:30, but he was willing to stay no matter how long it took to get the problem resolved. Ricky’s knowledge base and great customer service have always made him a favorite among staff when there are technology issues, and this particular situation just puts more documentation towards that fact and proves what a STAR UWO has in Ricky Johnson,” Garza wrote.
Johnson was presented with the award Nov. 11.
Winners of the STAR Award receive a framed certificate, a reserved parking space for one month and a gift from University Books & More. The award for exceptional performance is presented each month to a member of the classified staff who has worked at least six months at UW Oshkosh.
The CSAC Awards & Recognition Committee submitted this announcement. Faculty, staff and students are encouraged to contribute calendar items, campus announcements and other good news to UW Oshkosh Today.