Frequently Asked Questions
Electronic billing is the official means of generating tuition bills to all University of Wisconsin Oshkosh students. Paper billing statements no longer exist for enrolled students. You will receive a notice in your University-assigned e-mail account when your UWO E-Bill is ready to be viewed online. Your online statement will detail the amount due (tuition, fees, housing, and other campus charges) and the payment due date. Note: Electronic Bills require University-assigned student log on and password to access.
Who should I call if I have a question on my E-Bill?
If you are questioning the amount or existence of a specific charge on your account, please contact the office related to the charge for which you have a question:
I just viewed my first E-bill for the new semester. Why is my financial aid not deducted from my balance?
The first E-Bill of each new semester will not reflect that semester’s financial aid. Financial aid cannot be applied to your account until the week before the new semester’s classes begin. You may want to view your account detail on Titan Web on the Friday before the new semester to verify whether your awarded financial aid has applied and to find your new balance due. Please note: Pell and AOG grants do not arrive until the 3rd week of classes.
You can access your student account at the following website: http://www.uwosh.edu/registrar/titanweb/. On the front page of your “Student Center,” under “Finances,” you can find your current balance, as well as a statement of your account.
Why is there a difference between the balance that shows on my E-Bill statement and the balance that shows on my Account Detail on Titan Web?
Because new charges or payments may have occurred between your E-Bill’s statement date and today’s date, there may be a difference between the balance shown on your E-Bill statement and your Account Detail on Titan Web. The E-bill statement is a snapshot of your account information on the date that the E-bill was created. Account Detail on Titan Web will show you your most current account activity and account balance.
In compliance with the Federal Family Education Rights and Privacy Act (FERPA) of 1974, the University is prohibited from providing certain information from your student records to a third party, such as information on class schedule, grades, student accounts, discipline records, official transcripts and other student record information. You may, at your discretion, grant access to others to see student record information, including your UWO bill. In order to do this, please follow these instructions:
· Log in to Titan Web
· Scroll down to the “Personal Information” section and click on the link that says “Grant Access to Others”
· Once you agree to the terms and conditions, you can create accounts for those whom you would like to grant access.
How can I give my parents access to talk with you about my UWO bill?
In compliance with the Federal Family Education Rights and Privacy Act (FERPA) of 1974, the University is prohibited from providing certain information from your student records to a third party, such as information on class schedule, grades, student accounts, discipline records, official transcripts and other student record information. This restriction applies, but is not limited, to your parents, your spouse, or a sponsor. You may, at your discretion, grant the University permission to release information to a third party. In order to do this, please stop in the Student Affairs Office Dempsey Hall 148 to complete a Student Information Release Authorization form. You must present photo ID to sign this form.
This authorization to release information has no expiration date; however, you may revoke your authorization at any time by submitting a written request in person (in Dempsey 148) or by mailing a notarized request to the following address: Student Affairs, 800 Algoma Blvd., 148 Dempsey Hall, Oshkosh, WI 54901.
All approved financial aid is processed through the Financial Aid office. Electronic financial aid payments are processed twice weekly. Funds are applied to the Student Bill and any overpayment is refunded to the student. Student Bill balances must be paid in full before a refund can be issued. Refunds are either sent via direct deposit (highly recommended) or a paper check is kept in the Cashier’s Office until the check is picked up by the student. In order to pick up a refund check at the Cashier’s Office, you must present a photo ID.
We encouraging all students to sign up for direct deposit as it is a much more efficient process for refunding financial aid. Direct deposit refunds are generally available three to five business days sooner than paper checks.
How do I sign up for direct deposit of my financial aid refunds?
You may sign up to have your financial aid refunds direct deposited to the U.S. financial institution of your choice. To sign up for direct deposit, please follow these instructions:
· Turn off your pop-up blocker so that you will be able to view the secure direct deposit page as you go through these instructions.
· Log in to Titan Web
· Scroll down to the Finances section and click on the link that says “Direct Deposit.” It is located under the header “Refunds.”
· Once the QuikPay system page pops up, click the “Direct Deposit” link on the left side of the page.
· Follow instructions on entering your bank routing & account numbers.
· Print a confirmation page for your records.
Please remember to keep this information updated in the event you change banks and/or close accounts. Failure to do so will result in delayed access to your funds.
Scholarships and paper loan checks received by the Cashier’s Office that do not require the student’s endorsement will be applied directly to the student’s University account. Any excess funds after the student’s balance has been paid in full will be refunded at the request of the student. A refund request may be made by filling out a request form at the cashier’s window or by e-mailing email@example.com.
If the Cashier’s Office receives a paper loan check or scholarship check that requires the student’s endorsement before it can be processed, a notice is sent by e-mail instructing the student to report to the Cashier’s Office. Once the student visits the Cashier’s Office and endorses the check, the funds will be applied to the student’s University account. Any excess that remains after the student’s balance is paid in full will be refunded to the student.
A scholarship check was sent to my home. What should I do with it?
· If the check is payable to UW Oshkosh and the student (jointly), the student needs to endorse the check before sending it in for processing.
· If the check is payable to the student alone, the student should endorse the check and then write “Pay to the order of UWO” next to their endorsement before sending the check in for processing.
· If the check is made out to UWO alone, it doesn’t require the student’s endorsement.
· On the check, please write:
Ø Student name
Ø Student ID number
Ø Semester the scholarship is intended for
· Mail scholarship check to:
UWO Cashier’s Office
800 Algoma Blvd.
Oshkosh, WI 54901
Payments to your student account can be made:
· Online by E-check: Enter your own checking or savings account and routing numbers on Titan Web under “Finances”, then “Make A Payment.” There is a $0.50 convenience fee for using this service.
· Online by American Express or Mastercard at:
Credit card payments are not accepted in person or by telephone. Enter credit card information on Titan Web under “Finances”, then “Make A Payment.” A 2.5% convenience fee will be assessed on the payment amount for credit card services.
· In person by check, cash, traveler’s check, or money order at:
UWO Cashier’s Office
Hours: 8:30 am to 4:00 pm, Monday through Friday
· By mailing check or money order (DO NOT mail cash):
UWO Cashier’s Office
800 Algoma Blvd.
Oshkosh, WI 54901
Please write student ID number on the check/money order. All payments must be received by the due date. Your cancelled check is your receipt. If a cash register receipt is needed, include a self-addressed stamped envelope with your payment.
If you are getting an error message when you are trying to make a payment, first log out of your browser completely and restart your Titan Web session. Your session will time out after several minutes of inactivity, so the more timely the entering of information, the more likely you are to make a successful payment.
How to Enable Cookies
- Access Internet Options either using Start →Control Panel →Network and Internet → Internet Options or by opening Internet Explorer, then selecting Tools →Internet Options.
- Select the Privacy Tab in Internet Options.
- Select the Advanced button on the Privacy Tab.
- Check the box to Override Automatic Cookie Handling. Click “Accept First Party Cookies” and check the “Always allow session cookies” box.
- Click Ok and Ok to save your changes.
- Open the Safari browser.
- Click on Edit, then Preferences.
- Click on the Security Icon.
- Select “Always” under Accept Cookies.
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- Uncheck the box - Block all third-party cookies without exception.
- If you choose the option to “Ask me when a site tries to set data”, you will need to allow session cookies when prompted to allow cookies from secure.touchnet.com.
- Click Close and Close to save data.
If you are not enrolled in the payment plan (see below), you are responsible for making your payment in full by the first due date of the semester. These due dates can be found on our website at: http://www.uwosh.edu/student_financial/. Generally, the first due date for fall and spring terms is at the end of the second week of classes. During the summer, payments are due the first day of the summer term.
If you are enrolled in the payment plan, payments can be made in three installments during fall and spring terms, and two installments during summer term. These due dates can also be found on our website at: http://www.uwosh.edu/student_financial/.
What if I add or drop a course after the drop date?
Please be aware that there are two drop dates for courses: an academic drop date and a financial drop date. Academic drop dates determine when the last day is that you can add or drop a course without instructors’ signatures or late drop forms. These dates vary from financial drop dates.
You can find the academic drop dates at: http://www.uwosh.edu/registrar/registration_calendar/calendar.php.
Financial drop dates determine what portion of your tuition and fees you will be refunded based on when you drop your course. You can find the financial drop dates at: http://www.uwosh.edu/student_financial/student-accounts/payment-deadlines.
If you are trying to decide whether or not to drop a course and are unsure if you will be charged for a course, feel free to contact Student Accounts before you drop your course. Once a course is dropped during a late drop period, you will be charged in full for the course.
What if I want to withdraw from my classes?
If you have decided to not attend classes for the semester you must officially withdraw from school by contacting the Registrar's Office at (920) 465-2657. If you do not contact the Registrar’s Office and withdraw from classes, you may owe the full amount of your semester charges.
In those instances in which a student can document nonattendance at the institution after having enrolled in one or more courses, the student shall be assessed fees equal to 20% of the original fees due, reduced to resident rates, plus the late payment fee.
The Partial Payment Plan is a way to give students more time to pay their bill. If the plan is activated, the student can pay the eligible charges in three installments during fall and spring terms and two installments during summer term.
To enroll in the Partial Payment Plan, fill out the Partial Payment form at our website: http://www.uwosh.edu/admin_serv/PartialPayment1.pdf. You can send the form to the Cashier’s Office at: 800 Algoma Blvd., Dempsey 236, Oshkosh, WI 54901, or drop the form off at the Cashier’s window on the 2nd floor of Dempsey Hall.
Will I need to sign up for the payment plan every semester?
No! Once your payment plan form is accepted, you will be eligible for the payment plan every semester that you are eligible to register.
My financial aid will not be here by the due date; can I use the payment plan?
Yes, but you will be required to make the first 10% payment and when the aid arrives it will apply to the entire outstanding balance. Any excess aid would then be refunded to you.
If I pay the minimum amount due under the partial payment plan will I avoid the finance charges?
No. Making a partial payment or simply paying the minimum balance due will not keep you from having finance charges assessed. Any charges that were shown on your E-bill and remain unpaid after that bill’s due date will be assessed finance charges. In general, to avoid finance charges, you should always pay off your entire account balance by the due date listed on your E-bill.
A finance charge, at an annual percentage rate of 12% (1% monthly periodic rate) will be assessed on the account balance that is $100.00 or more. The balance subject to finance charges is computed by subtracting from the previous balance outstanding at the beginning of the billing cycle all payments or credits received from the billing date and adding any charges made during the billing period.
Under what circumstances are late fees or finance charges assessed to my account?
· If you are NOT enrolled in the partial payment plan, you are responsible for paying your bill in full by the first due date of the semester. If you do not pay in full, you will be assessed a $75 late payment fine. The late payment fine is assessed once a semester and will continue each semester until your bill is paid in full.
· If you are enrolled in the partial payment plan, you will be assessed a finance charge on any outstanding balance on your student account.
For credit balances resulting from financial aid overpayment, a refund will be automatically generated for you from your student account. However, for those credit balances that are created from any other overpayment, you will need to request a refund to be processed for you. You can request a refund by calling or e-mailing student accounts or by stopping by the cashier’s office and filling out a Request for Refund slip.
How long will my refund take?
Your refund can take up to 2 weeks to process from the time either (1) financial aid was disbursed on your account or (2) a request for refund for an overpayment was made.
Why didn’t I receive a refund for the class I dropped?
There are a few reasons why you may not have automatically received a refund for a dropped course:
(1) If you dropped a course, but are still in the 12-18 credit “plateau,” you will not receive a refund for the course. The cost of tuition is the same for 12 credits as it is for 18 credits.
(2) If you originally paid for your class with your own funds or with a non-Federal financial aid source, you will have to request a refund from student accounts (see above on how to do this).
(3) You have an outstanding balance on your student account. Class refunds will first apply to outstanding charges and your student account must have a credit balance before a refund will be initiated.
(4) Not enough time has passed from the time you dropped your course to the time you expected your refund. Please allow up to 2 weeks for refunds to be deposited in your bank account.
1. Turn off your pop-up blocker so that you will be able to view the secure direct deposit page as you go through these instructions.
2. Sign into your Titan Web account.
3. Scroll down to the Finances section and click on the link that says Direct Deposit. It is located under the header Refunds.
4. Once the QuikPay system pops up, click the 'Direct Deposit' link on the left side of the page.
5. Follow the instructions on entering your bank routing and bank account numbers.
6. Print a confirmation page for your records.
Remember to keep this information updated in the event you change banks and/or close accounts. Failure to do so will result in delayed access to your funds.
The UW Oshkosh Financial Aid office can answer questions regarding taking out a loan. You can reach them at 920-424-3377 or at firstname.lastname@example.org.
Who do I call if I have a question regarding the repayment or benefits of a Perkins or Nursing Student Loan?
The UW Oshkosh Perkins and Nursing Loan office can answer questions regarding the repayment or benefits of a Perkins or Nursing student loan. You can reach us at 920-424-1336 or at email@example.com.
Who do I call if I have a question regarding the repayment or benefits of a Stafford or Direct Student Loan?
The UW Oshkosh Financial Aid office can answer questions regarding the repayment or benefits of a Stafford or Direct Loan. You can reach them at 920-424-3377 or at firstname.lastname@example.org.
What is the mailing address for the Perkins and Nursing Student Loan Office?
UW Oshkosh Student Loans
Dempsey Hall Rm 236
800 Algoma Blvd.
Oshkosh, WI 54901
ECSI is the company that UW Oshkosh hires to bill for our Perkins and Nursing loans, as well as delinquent student accounts. They are not a collection agency; they are a billing service agency. You will get your monthly statements from ECSI and you will be sending your payments to them for processing.
When accessing ECSI online, how do I know my school code, my account number, and my PIN?
Your school code is R8 and your account number is your social security number. Your PIN will be listed on your monthly statement from ECSI.
What is the phone number and web address for ECSI?
The phone number is 1-888-549-3274 (toll free) and the web address is www.ecsi.net.
We do not accept credit card payments in our office or over the phone. However, you can make credit card payments by calling ECSI (see number above) or by accessing your ECSI account online (see info above).
Can I set up automatic withdrawal for my monthly student loan payments?
Automatic payments (ACH) can be set up by calling ECSI or by accessing your ECSI account online.
If I cannot make my monthly payments, who do I contact?
If you cannot make your monthly payments, call our office at 920-424-1336.
Segregated university fees (SUF) are charges, in addition to instructional fees, assessed to all students for student services, activities, programs, and facilities that support the mission of the University of Wisconsin System institutions. If you are interested in seeing a breakdown of the activities and programs receiving segregated fees, refer to: http://www.uwosh.edu/student_financial/student-accounts/tuition-and-fees/segregated-fees.
It is the student’s responsibility to apply for reciprocity. Reciprocity is not automatic. The state of Minnesota grants reciprocity on the basis of the application provided by the student. Students must apply online at www.getreadyforcollege.org . Those who do not apply, apply late and/or are not approved will be required to pay non-resident rates.
In January, you will receive an e-mail notification from University Accounting Service (UAS), email@example.com, with information on how to obtain your 1098-T document from the University.
The 1098-T tax form contains important tax information related to tuition and other information for the calendar year that may be needed to complete your tax return and obtain Federal and State tax benefits.
To view the document, go to the UAS site, www.getmydocument.com, and follow the instructions to receive your document. For information on how to download your form, please contact UAS at (800) 756-4311. For information regarding the data on your 1098-T form, please contact the UW Oshkosh Student Accounts Office at (920) 424-1332 or firstname.lastname@example.org.
You received a form because higher education expenses may be eligible for federal tax benefits. Our records show that you were enrolled in courses at the University, which were paid for in the tax year in question. Whether or not you may take advantage of these tax credits depends upon your individual facts and circumstances. The University cannot provide tax advice, so you may want to consult the IRS or a tax professional to find out more about the credits and your eligibility.