Explaining Skillfully

Description

The explanation of concepts and information needs to be accessible to all employees. In this episode, the team leader is impatient and patronizing when explaining things to new hires, but other team members are more patient and creative in ensuring their messages are understood. They follow the four key steps in explaining; engagement, structure, maintaining interest, and ensuring understanding.

Runtime

9 min

Series

Subjects

Genre

Date of Publication

[2013], c2012

Database

Films on Demand

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