People Skills. Being Assertive

Description

This video will help you learn the difference between aggressive, non-assertive and assertive behavior; discover effective ways to handle angry customers, an unreasonable boss, and pushy salespeople; and minimize stress, get results, and feel good about yourself. It also teaches viewers how to communicate effectively and openly in a range of situations and environments and learn the essence of being assertive by standing up for your rights. In this program, viewers learn the five different assertiveness techniques, including basic assertion, empathic assertion, fogging, working compromise, and broken record.

Runtime

17 min

Subjects

Genre

Date of Publication

[2012], c1998

Database

Films on Demand

Direct Link

Similar Films

Cutting edge English at work. Considering options. Episode 20
The Future of Blacks In Hollywood
John Donvan in Conversation with David McRaney on the Science of Changing Minds
Great Speeches, Today's Women. Volume 7
The Future of Criminal Justice Journalism? The Marshall Project's Bill Keller
Trolls. We're Coming to Get You—Pilot
Great Speeches. Volume 20
Giving Managers Feedback
Rock Hudson, All that Heaven Allowed
A Conversation With Barry Burdiak. Conversations with Giants
Satellite Mapping and GPS
HDR & Raw
A Conversation With The Men Behind The Real Men Of Genius—Part 1. Conversations with Giants
Day Exteriors
E-Mail Etiquette