6 Ways to Resolve Conflict
Description
Resolving conflict is one of the most important - yet elusive - skills people need. Conflict occurs in all types of situations and can have an enormous effect on productivity and morale. This program teaches six practical techniques you can implement immediately to help you achieve effective results. Topics include looking inwards, identifying other's style, using communication skills, using reflective questions, using positive reinforcement, and using a logical approach.
Runtime
15 min
Subjects
- Business communication (311)
- Communication (1217)
- Organizational behavior (169)
- Conflict management (132)
Genre
Date of Publication
[2012], c2001
Database
Films on Demand
Direct Link
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