Person-to-Person Customer Service
Description
One shopper wants a price quote, another needs something that's shelved too high. Two more customers are waiting for items from storage, and there's a huge line forming at the front counter. It's another crazy day in customer service-a department that can make or break a brick-and-mortar business. Whether you're working the sales floor, waiting tables, or running a cash register, you've got to emphasize the "service" in customer service, thereby ensuring a loyal and ever-expanding base of patrons. This video shows employees how to achieve that goal, using lively animation, no-nonsense explanations, and clear, entertaining dramatizations. Topics include creating a good first impression, developing a professional and outgoing attitude, following customer service procedures in a logical manner, and handling conflict calmly, confidentially, and respectfully.
Runtime
20 min
Series
Subjects
- Business communication (311)
- Office practice (56)
- Interpersonal communication (301)
- Business logistics (32)
- Business etiquette (97)
- Customer services (86)
- Communication (1217)
Genre
Date of Publication
[2012], c2012
Database
Films on Demand
Direct Link
Similar Films
Communication skills
First Things First. Working Effectively in an Office
Superior customer service
HP's goal. Cut conflict minerals from supply chain
First impressions. Winning over your boss and coworkers
Doing The Job. Starting Out and the Daily Grind
Doing The Job. Basic Job Skills
Employment Relations and Conflict Resolution
The Industry leaders and online strategy
Problem solving
Meeting customer expectations
Workplace Relationships. Playing Your Part
Your computer, your way. Dell and the direct sales model
Every call counts