Working front of house
Description
As the public face of the tourism and hospitality industries, front-of-house employees have the responsibility of providing the best possible service. This program interviews a number of people who work in the hospitality industry and deal frequently with the public. Highlighted occupations include receptionist, bellhop, duty manager, and food-and-beverage staff. Each section illustrates and describes the skills necessary for each job and the tasks commonly expected to be carried out. The video focuses on developing a service-oriented attitude, good communication skills, professional grooming standards, and other important aspects.
Runtime
23 min
Subjects
- Marketing (459)
- Clothing and dress (87)
- Career development (375)
- Business etiquette (97)
- Selling (60)
- Job hunting (90)
- Success in business (145)
- Tourism (161)
- Sales (36)
- Hospitality (8)
- Service industries (22)
- Retail trade (126)
- Wholesale trade (30)
- Nonverbal communication in the workplace (19)
Genre
Date of Publication
[2009], c2008
Database
Films on Demand
Direct Link
https://www.remote.uwosh.edu/login?url=https://fod.infobase.com/PortalPlaylists.aspx?wID=102638&xtid=40253
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