Prepare for Social CRM by Empowering Employees
Description
Taking a business into the social media sphere doesn't just mean listening to customers. It can be more important to listen to your employees. In this video, Social CRM For Dummies co-author Jon Ferrera discusses the importance of a business's internal social media presence in preparing for an external social CRM (customer relationship management) effort.
Runtime
2 min 17 sec
Subjects
Database
Films on Demand
Direct Link
https://www.remote.uwosh.edu/login?url=https://fod.infobase.com/PortalPlaylists.aspx?wID=102638&xtid=150386
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