Conflict resolution and etiquette

Description

The ability to defuse confrontation and arrive at a solution that is acceptable to everyone involved is a quality that all employers value. This video illustrates how to courteously resolve office conflicts by depersonalizing them, opening the lines of communication, and examining all options in order to come to an agreement. Brainstorming with coworkers is presented as a means of developing consensus.

Runtime

21 min

Series

Subjects

Genre

Date of Publication

[2005], c2000

Database

Films on Demand

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