Thank you for calling! Effective telephone techniques
Description
This video provides students with the basic skills needed to handle all types of business telephone communications. Shows the viewer how to deal with the proper procedures for answering the telephone, taking messages, screening calls, and handling irate callers. Presents the steps for placing calls, including a brief look at the telephone directory, local and long distance calls, efficient use of the telephone, and more.
Runtime
30 min
Series
Subjects
- Business communication (311)
- Office practice (56)
- Organizational behavior (169)
- Employees (299)
- Customer services (86)
- Office management (90)
- Filing systems (38)
- Success in business (145)
- Typewriting (36)
- Training (22)
Genre
Date of Publication
[2006], c1992
Database
Films on Demand
Direct Link
https://www.remote.uwosh.edu/login?url=https://fod.infobase.com/PortalPlaylists.aspx?wID=102638&xtid=8026
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