Superior customer service
Description
This program discusses how to put the techniques of customer service into practice. It explains the rationale of providing service to the customer, for the customer saved is the service-provider's job saved, and the customer pleased is the service-provider's key to job advancement. Reviewing techniques from the previous programs, this video motivates viewers to implement the lessons of providing customer satisfaction, for the sake of their employers and-in a very direct and immediate way-for their own pleasure and profit.
Runtime
31 min
Series
Subjects
- Office practice (56)
- Customer services (86)
- Office management (90)
- Filing systems (38)
- Typewriting (36)
Genre
Date of Publication
[2008], c1991
Database
Films on Demand
Direct Link
https://www.remote.uwosh.edu/login?url=https://fod.infobase.com/PortalPlaylists.aspx?wID=102638&xtid=2909
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At your service