Managing difficult situations
Description
The customer is not always right, but the customer's needs remain the number one priority. This program moves beyond the fundamentals of good customer service to the problems of dealing with more complex and difficult situations: How do you satisfy customers who want something you cannot give them? How do you work out a deal with a customer when you cannot agree on the terms? What are the most effective ways of dealing with angry customers?
Runtime
20 min
Series
Subjects
- Office practice (56)
- Customer services (86)
- Office management (90)
- Filing systems (38)
- Typewriting (36)
Genre
Date of Publication
[2007], c1991
Database
Films on Demand
Direct Link
https://www.remote.uwosh.edu/login?url=https://fod.infobase.com/PortalPlaylists.aspx?wID=102638&xtid=2908
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