Handling customer service stress
Description
This program emphasizes the importance of dealing with stress without damage to either oneself or the goal of working productively to provide service: learning to organize oneself, learning to change unacceptable situations, changing one's approach to problems and situations, and managing deadlines. The program also shows how to manage the stress created by telephonic interaction with customers.
Runtime
25 min
Series
Subjects
- Office practice (56)
- Customer services (86)
- Office management (90)
- Filing systems (38)
- Typewriting (36)
Genre
Date of Publication
[2008], c1991
Database
Films on Demand
Direct Link
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