Meeting customer expectations

Description

Providing a service is different from producing a product because service is produced at the moment of delivery-a one-time opportunity to satisfy the customer which, once lost, is often lost forever. This program shows what the customer expects in the way of service, and how he or she reacts to both good and bad service. The program also describes the service cycle and the techniques for empowering employees, and illustrates specific techniques for improving tolerance, patience, and helpfulness.

Runtime

20 min

Series

Subjects

Genre

Date of Publication

[2007], c1991

Database

Films on Demand

Direct Link

Similar Films

Exceptional customer service. Dealing with aggressive behaviour. Module 10
Person-to-Person Customer Service
The Goals of customer service
How to master the business side of the dental implant practice
Materials Handling
Tuning in to the customer
Keys to success in business
Crossing the line. Sexual harassment and how to confront it
First impressions. Winning over your boss and coworkers
Dealing with difficult customers
Mastering difficult conversations. How to SHINE in difficult management situations
Telephone Customer Service
Communication in the workplace. Writing in the workplace. Episode 2
Doing The Job. Starting Out and the Daily Grind
External Factors Affecting Business. Natural Disasters