Cutting edge communication comedy series. Handling anyone difficult
Description
Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. He often feels like hitting them, which Steve naturally discourages. Carol offers her six ways of dealing with difficult people, explored by Steve and Carlos: (1) Observe calmly, do not get sucked into people's dramas. (2) Listen and show empathy. Acknowledge people's frustration. (3) Focus on facts: see what people want, and what you can do for them. (4) Ignore bad behaviors, no matter what people are dishing up (this can be easier said than done). (5) Give feedback about bad behavior in a constructive fashion. (6) Build your skills by rehearsing dealing with difficult people. As Steve says, 'be 100% Zen'. And believe it or not, dealing with such people helps you get to the next level.
Runtime
8 min
Series
Subjects
Genre
Date of Publication
2013
Database
Alexander Street
Direct Link
Similar Films
Cutting edge communication comedy series. Delivering sensational service
Scott Belsky interview. Goldman Sachs. Thoughts on handling conflict in the workplace
Cutting edge communication comedy series. Sharing feedback
Cutting edge communication comedy series. Stereotyping and diversity
Cutting edge communication comedy series. Resolving conflict
Cutting edge communication comedy series. Planning and organizing
Cutting edge communication comedy series. Transforming SILOS
Kemira. Diary of a strike
Management series. Successful teamwork
Cutting edge communication comedy series. Using goals to GROW
Ted Teng interview. Prime Opus Partners, LP. Importance of getting meaningful feedback
Cutting edge communication comedy series. Mediating for resolution
Chester Elton interview. Orange Revolution. Recognition and how to keep praise authentic
Coaching challenges. Can we talk?
Mastering difficult conversations. How to give and receive criticism