Define goals and consider reality, obstacles, options and way forward.Serena presents the GROW model to a skeptical Carol and Marcus. She says that GROW helped her become vice-president at Cutting Edge. G is for setting a Goal. Carol's goal is increasing the number of keynote speeches she gives to international audiences, while Marcus wants to lose weight. Steve raises with Marcus his goal of working in Carol's role while she travels. R is for Reality: where you are in relation to where you want to be. Serena explains how 'grew' into a VP. Steve checks the reality of his goal with Marcus. O is for the Obstacles to achieving one's goal and also for the Options in overcoming those obstacles! Although critical of Serena's GRO-OW, Carol nevertheless sees her lack of languages as an obstacle to her international stardom. Sam presents a third O -- obstacles present Opportunities for him. W is the Way forward. What are the concrete steps that can be used to move ahead? Marcus will cut down his lunch cycle! He congratulates Steve for his initiative in stepping up for Carol's job.