Coaching challenges. What's really going on?
Description
Dana has noticed a change in Brad's performance. Previously a star performer, he is doing the minimum necessary. He agrees that his work has slipped, but he a vague about the reason. In this program, see Dana use the following skills to uncover the real (and surprising) issue. Avoid pre-judging the situation, ask 'drill down' questions, show empathetic responses, use active listening and summarizing, display flexibility to deal with whatever comes up.
Runtime
9 min
Series
Subjects
Genre
Date of Publication
2003
Database
Alexander Street
Direct Link
https://www.remote.uwosh.edu/login?url=http://www.aspresolver.com/aspresolver.asp?HRMO;2407344
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