Communication in the workplace. Customer service
Description
This program focuses on both internal and external customers and clients using a fictional current affairs show 'On this Day' and its presenter Naomi Henderson as a case study. Insufficient attention to the needs of external customers can result in a loss of sales and profit for an organisation. Loss of sales, jobs and productivity can also be a product of poor internal service.
Runtime
27 min
Series
Subjects
Genre
Date of Publication
2007
Database
Alexander Street
Direct Link
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