Resolving professional-client conflicts through restoring dialogue

Description

Professionals and clients sometimes reach a point when dialogue collapses into monologue. Both parties find themselves imprisoned in a state of dueling monologues, and professionals must find a way to shift back. Restoring self- or inner dialogue is a critical step to resolving spoken dueling dialogues. The presentation focuses on how a professional can slip into monologue and how to restore dialogue. An example of a consultation conversation with a professional team and its agency executive director and attorney illustrates a process for restoring dialogue.

Runtime

18 min

Subjects

Genre

Date of Publication

2013

Database

Alexander Street

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