Involving parents. Making a difference

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Case studies from two children's centres demonstrating how they gather and act on a range of parent views to help develop and deliver their services.At County Children's Centre in Liverpool the link worker takes feedback after a Play and Learn session for Polish parents. This is reported back at a core team meeting so that parental voice has an impact on the design of services.Head of Centre Sue Culkin also works with a parent focus group to give the community a voice in the running of the whole centre.At Howden Children's Centre in North Tyneside, parent volunteers help to run a roadshow in the local community to promote the centre to new families.Head of Centre Gillian Darby and Parental Involvement Officer Debbie Hindmarsh meet regularly to ensure that parental requests are acted on by the centre.And a parent and carer's group, run for and by parents, demonstrates the independence and prominence of parent voice within the centre.