The Information Technology Plan focuses on the use of information technology in support of teaching, learning and administrative support services. Technology has become an integral part of teaching, learning, research and most administrative support services. IT provides an infrastructure for interaction, investigation and collaboration. IT can be a transformative agent that not only enhances traditional modes of teaching and learning but also enables new methods of teaching and learning.
Technology has the potential to facilitate and enable change across the University and help the University achieve its goals. In 2009-2010, the University increased the network bandwidth and added high-speed connections to both Madison and Green Bay, giving the University the reliability and access to network resources needed to support teaching, learning and administrative support services for the foreseeable future. In 2010-2011, significant technology investments are being made to provide technology in the new academic building, continued expansion of wireless network services and improved delivery of internal business services with the creation of a campus-wide Intranet project.
Technology is a key factor in engaged learning. IT assists students and faculty with tools, such as Web-based course management (Desire2Learn), classroom response systems (clickers), digitizing course materials for use with iPods or similar devices, campus simulation and research technology.
Key accomplishments for 2011-2012 include the following:
- Transition to Google Apps for Education for enhanced capabilities in email, calendaring and document sharing.
- Rollout of NetId as identification for campus computing resources.
- Created a website for the cross-departmental Secure Storage of Sensitive Data Working Group to inform users on best practices for data security.
- Created a cross-departmental team to recommend and implement a campus-wide facility and event calendaring system that was approved for implementation.
- Hired new director of Administrative Computing and Networking.
- Centralized campus information security efforts under the director of Administrative Computing.
- Assisted in the move-in of Sage Hall by providing classroom and office technology support.
- Planned and began implementation of campus edge technologies and software to enhance secure storage and transfer of sensitive data.
- Transitioned podcasting system to a cross-platform system using Camtasia relay.
- Developed an IT Continuity of Operations Plan (COOP) plan and participated in campus-wide tabletop exercises.
- Intranet project began development of projects to transition paper forms to electronic workflows and has nearly completed redesign of Human Resources site to enhance usability for internal users.
- Expand and enhance our campus wireless network.
- Improve network connectivity in departmental labs and classrooms.
- Increase the data throughput of the campus network to take advantage of the higher capacity circuits available to us.
- Standardize campus rollout of supported mobile devices.
- Automate desktop deployment and management, working toward remote management and patching of all desktops.
- Complete installation of technology classrooms.
- Develop plan for ePortfolio implementation and integration into General Education Reform Plan.
- Rollout of new campus-wide task tracking system.
- Develop and adopt an update Acceptable Use Policy.
- Develop and adopt a new Data Security Policy.
- Create a campus wide information security awareness campaign.
- Implement new security technologies to better protect campus data.
- Participate in developing University-wide procedures and standards for development and review of online and hybrid courses.
- Increased numbers of installations, which eventually need replacement and budget reductions will make the replacement of outdated computers and data projectors and the creation of new technology classrooms a challenge to fund.
- The increase in sophistication of malicious software and the insidious methods used to infect campus computers from remote Internet locations are a significant challenge for protecting sensitive data stored on University computers.
- Hiring and retaining highly skilled information technology professionals will be an increasing challenge because of a lack of compensation increases and active recruiting by private sector companies.
- A major long-term challenge is completing the fault tolerant campus network design that requires the construction of a backup data center.
- The University is becoming more and more reliant on IT services with no additional resources to support the demand.