Logging Into Titan Web
If you encounter errors or problems when using Titan Web, this troubleshooting guide may help. Below are frequently asked questions regarding Titan Web log in problems. Click on the question to get more information:
- Titan Web is not coming up on my computer at all. What can I do?
- When logging into Titan Web, I get the message, "Application Server is Down". What does this mean?
- This is my first time using Titan Web and I don't know my User ID or Password. What should I do?
- I'm entering my User ID and Password but am getting the error message, "Your User ID and/or Password are invalid." What am I doing wrong?
- I'm entering my User ID and Password but am getting the error message, "The password is incorrect. You have [x] more attempts to enter it." What does this mean?
- I'm a faculty or instructional staff member and my User ID and/or Password doesn't work when attempting to log on to Titan Web? How can I log on to Titan Web?
- I'm attempting to log on to Titan Web from a computer located outside the United States. Why am I getting an error message?
- Immediately after logging in to Titan Web, I keep getting a message that my "..connection has expired". How can I fix this?
Q: Titan Web is not coming up on my computer at all? What can I do?
A: Make sure you are in a web browser and have the correct Titan Web path (URL): http://www.uwosh.edu/tw/. There may be a technical problem; try rebooting your computer. Contact the Help Line (920) 424-3020 or email acshelp@uwosh.edu for further assistance.
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Q: When logging into Titan Web, I get the message, "Application Server is Down". What does this mean?
A: The Titan Web Student Information System is generally
available all times except Monday - Friday, 2:00 a.m. till 7:00 a.m, for
system backups. Occasionally, however, the system may be down for
other maintenance. We do our best to give advance notice of such
shutdowns on the Titan Web splash page at http://www.uwosh.edu/tw/.
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Q: This is my first time using Titan Web and I don't know my User ID or Password. What should I do?
A: If you have a UW Oshkosh identification card (Titancard),
your User ID is the letter "W" followed by the seven-digit Campus ID on
your card (e.g., W1234567). Your default Password is the first two
letters of your first name, followed by the first two letters of your
last name and the last four numbers of your Campus ID (e.g., JODO4567
for John Doe). If you do not have a Titancard, you can obtain one at
Titan Central in Reeve Union, Room 110. Can't come to campus to get a
Titancard? Contact the university services assistant in your
instructional department (i.e., Art, Biology) or the Academic Computing
HELP Line at (920) 424-3020 for assistance.
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Q: I'm entering my User ID and Password but am getting the error message, "Your User ID and/or Password are invalid." What am I doing wrong?
A: Double-check that you are entering your information
correctly. Your initial log on to Titan Web with your User ID and default
password MUST be entered in ALL CAPS. If you've changed your password,
your password is case sensitive and must be typed exactly as you
changed it. Still stuck? Contact the Help Line at (920) 424-3020 or
email acshelp@uwosh.edu for assistance in resetting your password.
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Q: I'm entering my User ID and Password but am getting the error message, "The password is incorrect. You have [x] more attempts to enter it." What does this mean?
A: For security reasons, if you fail to enter a correct
password, after five attempts your account will be locked and you will
have to contact the Help Line at (920) 424-3020 or email acshelp@uwosh.edu
to have it unlocked. After four unsuccessful attempts, you will
receive the warning message, "If you enter it incorrectly one more time,
your account will be locked."
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Q: I'm a faculty or instructional staff member and my User ID and/or Password doesn't work when attempting to log on to Titan Web? How can I log on to Titan Web?
A: Some faculty and academic staff don't have Titan Web
accounts. If you are not a primary instructor assigned to teach and
grade a class, nor an advisor to students, you may not have access to
Titan Web. Contact the Registrar's Office at (920) 424-3007 for
assistance.
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Q: I'm attempting to log on to Titan Web from a computer located outside the United States. Why am I getting an error message?
A: If you are using a computer with a non-English language
installed, you may receive an error message when logging on to Titan
Web, possibly the following: "..cannot be logged on as the language you
have selected is not enabled for use with this database. Please select
another language and re-try sign on or contact your System
Administrator." The solution to this problem is to configure Internet
Explorer (IE) to use English as the first language. To do this, open
the Tools menu and select Internet Options.Click the Languages.button. On the Language Preference window, if English is not listed, click the Add button and add English to the list. Next highlight English and click Move Up until it is at the top of the list. Click OK and OK again to save your changes. Exit all IE windows, restart IE and attempt to log on to Titan Web again.
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Q: Immediately after logging in to Titan Web, I keep getting a message that my "..connection has expired". How can I fix this?
A: If your computer's date, time and/or time zone are set incorrectly, Titan Web can think that your session is over right after you log in. Confirm that local time is configured correctly. Go to the computer Control Panel, click on Date/Time. Under Date/Time Properties, check the time and check on, "Automatically configure time for daylight savings time" on the Time Zone tab. On the third tab, check on "Time synchronize with Internet time server." (This is not an option for computers running UWO's Novell client.)
This problem can also occur if your browser's session with Titan Web
(stored in your browser cache and cookies) has been corrupted. See the Troubleshooting Guide: Browser Compatibility for information on how to clear your browser's cookies and temporary internet files.
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