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Browser Compatibility

If you encounter errors or problems when using Titan Web, this troubleshooting guide may help.Below are frequently asked questions regarding browser compatibility and Titan Web. Click on the question to get more information:

 

Q: What browsers are supported by UW Oshkosh and work best with Titan Web?

A: : Internet Explorer 6.x and 7.0 (Win), Safari 1.x (Mac OS 10.2 or above) and Firefox 2.x (Win and Mac) are web browsers fully supported by UW Oshkosh and work best with Titan Web. Although other web browsers may be partially supported by UW Oshkosh, help with the use of those browsers may be given only if the answer is readily available or the caller can be referred to another source of help. Contact the Help Line at (920) 424-3020 or email acshelp@uwosh.edu with technical questions.
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Q: The "Processing" graphic keeps flashing and the page never loads. What should I do?

A: This could be caused by a javascript problem in Internet Explorer. You can reset your javascript preferences by going to the Tools menu, selecting Internet Options, clicking on the Advanced tab and then clicking on the "Restore Defaults" button (Internet Explorer 7.0). Click OK, quit your session, restart the browser and try again.
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Q: I'm using a supported browser, but I'm still having problems with pages not loading. What else can I try?

A:If your browser “cache” gets corrupted and/or has bad “cookies”, pages may never finish loading. It is helpful to reset your browser to its default configuration. Each time you access a file through your web browser, the browser caches (stores) it. In this way, the files (including any images on the page) do not have to be retrieved anew from the remote web site each time you click the Back or Forward buttons. You should periodically clear the cache to allow your browser to function more efficiently. Clear your browser’s temporary internet files (also known as cache), delete all cookies, and quit and restart your browser. Directions for Internet Explorer (IE) and Firefox 2.0 for Windows are available below.
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Q: I'm using Internet Explorer. How do I clear my "cache" and cookies?

A: From the Tools menu, select Internet Options; Choose the General tab; Under Browsing history, click Delete; Next to "Temporary Internet Files", click Delete files; Next to “Cookies”, click Delete cookies; Click Close, and then click OK to exit.
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Q: I'm using Firefox. How do I clear my "cache" and cookies?

A:From the Tools menu, select Clear Private Data, and then choose Cache.
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Q: Why do I constantly have to scroll to the left and right to view data on the screen? Is there something I can do to change this?

A: This problem usually exists due to the size of your computer monitor and display settings. The normal display setting for most software is 800 by 600 pixels. With a 17 inch monitor or larger, you should see the entire Titan Web page and not have to scroll to the right or left to view information. Try adjusting your display properties by clicking on Start, Settings, Control Panel, Display, Settings Tab, and adjust the Screen Area. If you have a large monitor, try 1024 by 768. Click Apply. Click OK.
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