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e-Grading: Troubleshooting Guide

Browser Compatibility

If you run into errors or problems when using Titan Web, this troubleshooting guide may help.

Below are frequently asked questions regarding browser compatibility and Titan Web. Click on the question to get more information:

Q: What browsers are supported by UW Oshkosh and work best with Titan Web?
A: Internet Explorer 6.x (PC and Mac) is the web browser fully supported by UW Oshkosh and works best with Titan Web. Although Netscape 4.x (PC and Mac) and Netscape 6.2 or above are web browsers partially supported by UW Oshkosh, help with use of this software may be given only if the answer is readily available or the caller can be referred to another source of help. Contact the Help Line at (920) 424-3020 or email acshelp@uwosh.edu with technical questions.
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Q: The “Processing” graphic keeps flashing and the page never loads. What should I do?
A: This could be caused by a javascript problem in Internet Explorer. You can reset your javascript preferences by going to the Tools menu, selecting Internet Options, clicking on the Advanced tab and then clicking on the “Restore Defaults” button. Click OK, quit your session, restart the browser and try again.
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Q: I’m using a supported browser, but I’m still having problems with pages not loading. What else can I try?
A: If your browser “cache” gets corrupted and/or has bad “cookies”, pages may never finish loading. It is helpful to reset your browser to its default configuration. Clear your browser’s temporary internet files (also known as cache), delete all cookies, and quit and restart your browser. Directions for Internet Explorer (IE) and Netscape are available below.
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Q: I’m using Internet Explorer. How do I clear my “cache” and cookies?
A: Go to the browser’s Tools menu and select Internet Options. Under the General tab, locate the middle section, labeled Temporary Internet Files. Click the Delete Cookies button, then click the Delete Files button. Click OK, then quit and restart the browser.
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Q: I’m using Netscape. How do I clear my “cache” and cookies?
A: Go to the browser’s Edit menu and click Preferences. Under the Advanced category, select the Cache subcategory. Click the “Clear Cache” button on the Cache panel. Under the Privacy & Security category, select the Cookies subcategory. Click the “Manage Stored Cookies” button on the Cookies panel, then click on the “Remove All Cookies” button on the Cookie Manager panel. Click Close, click OK, then quit and restart your browser.
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Q: Why do I constantly have to scroll to the left and right to view data on the screen? Is there something I can do to change this?
A: This problem usually exists due to the size of your computer monitor and display settings. The normal display setting for most software is 800 by 600 pixels. With a 17 inch monitor or larger, you should see the entire Titan Web page and not have to scroll to the right or left to view information. Try adjusting your display properties by clicking on Start, Settings, Control Panel, Display, Settings Tab, and adjust the Screen Area. If you have a large monitor, try 1024 by 768. Click Apply. Click OK.
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